Hosted Services

maximiser offers SpliceCom Community Visionary Partners the opportunity to deliver hosted telephony in a variety of ways. Modern hosted IP telephony is achieved through the provision of high capacity centralised Telephony Services, typically residing within a Hosting Centre(s), delivering voice services to IP phones over public IP networks. These IP phones are typically non-proprietary SIP handsets. This type of service is widely available, however, they lack many of the advanced business telephony features and functionality available from on-site IP-PBX deployments. Due consideration is also needed when routing telephone calls over open IP networks, from both a security and quality perspective.

In addition to delivering Hosted Telephony over Public IP Networks, SpliceCom can uniquely offer Hosted Telephony over Private IP Networks. This provides enhanced security and supports SpliceCom’s PCS IP Phones, allowing full business telephony features to be delivered as a Hosted offer for the first time.

Cloud Managed Services

Deploying maximiser in the ‘Cloud’ is a unique IP telephony solution only available from the SpliceCom Community. The maximiser Cloud solution utilises the strengths of both the on-site IP PBX and Hosted Solution architectures.

maximiser ‘Cloud’ Managed Solutions allows SpliceCom customers’ to utilise IP trunking routed to a virtual Call Server, running on a maximiser XS Call Server, located within a Hosting Centre. The XS Call Server would typically be hosted in a high reliability/high availability state, with dual servers, multiple disk drives, replicated infrastructure and trunks, etc. allowing fault tolerance, far in excess of that expected from a traditional IP PBX and associated services to be achieved.

Fully Managed Services

A SpliceCom Community Partner’s Fully Managed Service offer is a commercial solution that offers SpliceCom customers’ a fully supported solution without any capital expenditure – or with only a partial capital outlay. Equipment, Network Services and Engineering Support are typically charged on a single per user basis, per month.

The SpliceCom Community Partner’s Managed Service may encompass some or all of the elements of Spectrum Managed Solutions as covered above. There is no set delivery of such a Fully Managed Service as all are bespoke to the individual customer’s business requirements.

Vision Business Management

SpliceCom Vision is a suite of software applications that have been singularly designed to operate with maximiser. Vision’s design means that in conjunction with maximiser, it operates as ONE entity, providing detailed and intimate information upon which sound business decisions can be based.

As maximiser runs as a ONE system, no matter how many sites it is distributed across or how many home based, remote or mobile employees are connected, Vision Reports is able to collect information on every Department and every individual – wherever they might be, with integrated Call Recording offered through Vision Record. Likewise real- time information can be delivered by Vision Live to department heads and managers totally independent of their location; via their PDA, web browser, PCS 60 IP Softphone/Phone Partner or PCS 580 IP Screen Phone. And as for your workforce, Vision Mobility works hard for them too, by offering far greater managed flexibility over the way they choose to handle their telephone calls when they’re out of the office.

Vision Call Centre helps businesses to meet and beat the service level expectations of their customers, whilst at the same time, increasing employee productivity and reducing operational costs. Developed to deliver ONE seamless solution with maximiser, Vision Call Centre combines advanced call routing with state-of-the-art reporting and management to optimise every aspect of inbound call centre operation. Virtual call centres spread across multiple sites, home based agents, or simply a more effective way of sharing calls amongst a team - whatever the requirement Vision Call Centre delivers the solutions needed to manage and grow a business.