Vision Business Management

SpliceCom Vision is a suite of software applications that have been singularly designed to operate with maximiser. Vision’s design means that in conjunction with maximiser, it operates as ONE entity, providing detailed and intimate information upon which sound business decisions can be based.

As maximiser runs as a ONE system, no matter how many sites it is distributed across or how many home based, remote or mobile employees are connected, Vision Reports is able to collect information on every Department and every individual – wherever they might be, with integrated Call Recording offered through Vision Record. Likewise real- time information can be delivered by Vision Live to department heads and managers totally independent of their location; via their PDA, web browser, PCS 60 IP Softphone/Phone Partner or PCS 580 IP Screen Phone. And as for your workforce, Vision Mobility works hard for them too, by offering far greater managed flexibility over the way they choose to handle their telephone calls when they’re out of the office.

Vision Call Centre helps businesses to meet and beat the service level expectations of their customers, whilst at the same time, increasing employee productivity and reducing operational costs. Developed to deliver ONE seamless solution with maximiser, Vision Call Centre combines advanced call routing with state-of-the-art reporting and management to optimise every aspect of inbound call centre operation. Virtual call centres spread across multiple sites, home based agents, or simply a more effective way of sharing calls amongst a team - whatever the requirement Vision Call Centre delivers the solutions needed to manage and grow a business.

Vision offers a Business Dashboard for companies of all sizes, delivering a comprehensive range of real-time information and historical reports to those that need it, irrespective of where they might be. Technical Support or Sales Order Processing, Customer Service or Accounts, Help Desk or Sales, whatever area of the business you need to focus on, Vision has the answers. This allows issues to be identified and rectified before they become business-impacting problems, whilst optimising resources at all times for maximum productivity. It also provides the real-time information needed to ensure that operations run smoothly. Are we meeting our service levels on the Help Desk? How many abandoned callers haven’t been called back yet? Do customers have to wait in a queue longer than necessary because we have insufficient resource to handle all the auto attendant calls? These are the type of questions that can be effortlessly answered by Vision.

The Unified Communication/business telephone system is the lifeblood of many companies’ communications and therefore is ideally placed to collect valuable data, from which in-depth information, telling you exactly how well your company and workforce are performing, can be extracted. Because it’s been developed specifically to work as ONE single entity in conjunction with maximiser, SpliceCom Vision offers unrivalled integration enhancing and extending Call Management into true Business Management. Vision can drill down further in the telephony platform for valuable information then ever before, delivering a wealth of relevant, business critical reports and a depth of real time information to Company Directors and Departmental Managers, exactly when and where it’s needed. And as a web-based application suite, Vision can be deployed on- site, or, when run in a hosting centre, delivered and leased as a service.