For True Business Benefits Think “What” Not “How”

The treatment of telephone calls is changing. Whilst telephone systems used to stand alone, totally isolated from computer hardware and software, voice has now moved centre stage in its new role as a key IT application for many forwarded thinking organizations.

As with all new technology forms it's very easy to lose sight of the true commercial value in Business Telephony, which lies in what's delivered - not how it's delivered. At SpliceCom, we believe that the ability to take a digital business phone and replace it's 4-wire proprietary interface with a LAN connection, could potentially provide cost savings, but it doesn't provide any significant business benefits. This can only be achieved when IP-Enabled PBXs give way to pure IP PBXs allowing voice to be treated as another, albeit a very significant, IT application. Only then will true convergence, that of voice with web-enabled business applications, become a reality. As such, we still feel that the massive installed base of analogue telephones will still have a significant role to play in this converged future - connected via the LAN and with the ability to be used in conjunction with a platform independent application - until such time that low-cost IP Phones can be delivered at the same, or better, price point.