Business Productivity

If you're responsible for managing Groups or Departments delivering Service, Support or Help Desk facilities, be your customers internal or external, maximiser provides many advanced features to make your life easier. Call Distribution, Skills Based Call Delivery, Call Queuing with entry/update messages and definable limits, Call Recording, Call Routing based on CLI, multiple Music-on-Hold zones, Administrator Monitoring & Assist are all supported as standard. In addition, by adding visibility of real-time queue information via Vision Live , business critical Information for reviewing current performance and planning for the future can be delivered through a standard web browser.