Call Recording

SpliceCom Vision is a next generation Business Management application, specifically designed for use with maximiser, with integrated Call Recording capabilities.

When combined with maximiser’s in-built call recording capabilities (supplied as standard and capable of recording ALL incoming and outgoing calls), Vision provides a totally integrated, feature-rich solution, which delivers cost-effective Call Recording to even the smallest of businesses.

Typically, this type of solution is still delivered by combining products from three different vendors - PBX, Call Recording & Call Management - offering very little (if any) integration and requiring all three products to be configured and managed separately. For smaller businesses, the cost of an entry-level call recorder alone is likely to be several times the cost of their telephone system.

Vision Record

Vision Record seamlessly integrates the automatic and/or manual Call Recordings produced by maximiser into Vision Reports, allowing them to be easily managed, searched for and played-back when ever necessary. Details of the Call Recording – including the ability to “click & play” – are included with the full call logging record of each call.

Providing fully integrated Call Recording as a standard feature is one of maximiser’s many strengths. Utilised for training purposes, to meet regulatory requirements or simply to keep a record of telephone conversations and transactions, maximiser’s Call Recording capabilities are totally independent of the trunk type that the call is delivered over. There’s no requirement for different interface cards to handle recording over SIP, PRI, BRI, DPNSS or H.323 trunks, because it’s all handled within the central architecture, which can be centralised or distributed across multiple sites. Likewise, Call Recording is delivered independently of handset type; IP, analogue or GSM/3G mobile.