SpliceCom Solution In Plaice At Henry Colbeck
Gateshead based SpliceCom partner, Advantex, is 'frying-high' after winning a contract to supply a new IP-based telephone system to the UK's oldest independent supplier to the fish and chip market, Henry Colbeck Ltd
The investment will create improvements in productivity and customer service levels, while delivering cost savings and performance benefits for Henry Colbeck, which supplies thousands of fish and chip takeaways and restaurants with palm oil, dripping, batter, fish, frozen food and packaging.
Delivering a unified voice service to Henry Colbeck's main facility in Gateshead and their Coatbridge, Lanarkshire distribution centre, Advantex is also providing a contact centre, based on SpliceCom's modular Vision business management suite, to improve the recording and reporting of customer calls for quality control and training purposes.
Paul Holliday, financial director at Henry Colbeck, said: "Advantex has specifically designed a system to meet our current and future needs. This will not only provide long term cost savings but ensure high quality communications are retained as the business moves forward."
Advantex continues to see strong demand for broadband-based IP telephony services as more and more companies plug-in to the cost and performance benefits they provide - it is now worth around £1million per annum to the company.
Head of Communications for Advantex, Andy Shannon, says businesses like Henry Colbeck recognise the flexibility and cost savings available using the latest internet protocol (IP) technology.
"IP telephony is a fast growing sector and companies like ours are in the vanguard of meeting the need for high quality, seamless services customers across the UK demand. We are investing in our services and next generation products from manufacturers, like SpliceCom, to ensure our customers can take advantage of this flexible technology and benefit from high quality, trusted solutions that add value to their own business activities."