SpliceCom Expand Business Management Options

The latest version of SpliceCom’s proven, reliable, scalable and highly featured modular Business Management application suite is available with immediate effect. Developed in-house, Vision v1.5 offers many significant new productivity features and ease-of-use enhancements, with a particular focus on Call Centres and historical reporting.

Vision Call Centre v1.5 sees the introduction of;

• Flexible Skills Based Routing


• Agent Help


• Alternative Call Routing


• Busy Not Available enhancements


• Supervisor Console updates

 

Vision Reports v1.5 offers direct integration with SAP's Crystal Reports, allowing customised reports to be produced, tailored to met the customer's exact needs. In addition a new pre-configured report has been added to help those organisations running multiple sales/marketing/pr campaigns or managing multiple brands.

Vision v1.5 is available free of charge for existing Vision customers* - a common policy across all SpliceCom software applications. Engineering/installation charges may apply.