Call Recording

Vision Record seamlessly integrates mandatory and/or manual call recordings made on Maximiser OS platforms with Vision Reports, allowing them to be easily managed, searched for and played-back when ever necessary. Details of the Call Recording – including the ability to “click & play” - are included with the full call logging record of each call.

Vision Record seamlessly integrates mandatory and/or manual call recordings made on Maximiser OS platforms with Vision Reports, allowing them to be easily managed, searched for and played-back when ever necessary. Details of the Call Recording – including the ability to “click & play” - are included with the full call logging record of each call.

Vision Record has been specifically tailored to meet the regulatory and compliance requirements of the Financial Conduct Authority (FCA) – formally the Financial Services Authority (FSA) - and the Payment Card Industry Data Security Standards (PCI DSS).

All recorded calls are stored using AES 256 bit encryption, making them secure and tamperproof. In addition to encrypted recordings, the FCA requires many financial organisations to record their mobile telephone calls. The recording of these calls enables disputes to be managed in a climate where more and more business calls are carried out over the mobile network. Vision Record enables incoming and outgoing mobile calls to Splicecom’s Maximiser OS range of soft, hard and virtual PBX platforms to be recorded and be accessible through the Vision Record web interface and are treated in an identical manner to desktop phone calls.

To meet the PCI requirement that the three-digit CVV number on the back of credit cards number is not recorded, Vision Record allows users to tell the call recording system not to record the part of the call where the customer tells them this sensitive information, either manually or automatically. The user can enter the ‘stop recording’ command during the call to pause recording and the ‘start recording’ command to resume. This can also be instigated automatically by integrating the relevant Vision Record commands with the enter and exit CVV field operation in the client application. In both cases the CVV number will not be recorded, whilst the rest of the call is, being easily available for playback using the Vision Record web based interface.

The provision of call recording as an integrated application, independent of end-point device, location or trunk type, delivers a sophisticated, flexible and easy to use solution that is considerably more cost-effective than expensive 3rd party alternatives.

 

  • Optimal solution for mandatory call recording.
  • Single or Multi-site coverage.
  • Fully integrated with Maximiser OS for end-point, mobile and trunk recording.
  • Centralised recording storage/archive.
  • Encrypted Recordings for security.
  • Compliance with FCA and PCI DSS requirements.
  • Fully integrated with Vision Reports for;
  • Comprehensive Search engine
  • Notification of recording with playback
  • Recording activity report log
  • Playback/Download/Email
  • Permissions based access for security.

 

Downloads
Splicecom SelectVoice Brochure .PDF 2.4MB Download