This business takes calls from end customers wishing to buy products & services advertised on television. Each of their Clients demand bespoke performance reports for each advertising campaign. And they want them quick.
Splicecom Vision Call Centre applications enable this business to interrogate the Call Centre database and “mine” the information they require to generate these bespoke client reports.
The Vision Call Centre Application provides powerful real time and historical performance reporting for more than 95% of all customer requirements, out of the box. Reports can be further customised through our integration to Crystal Reports, an industry independent reporting database.
And, as with this business, if your client requirements change daily, we can show you how easily that can be accommodated too.